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Lottery COVID-19 Updates

Effective December 7, 2020: Lottery District Offices Are Temporarily Closed To The Public

All California Lottery District Offices are closed to the public effective December 7, 2020 following the California Regional Stay at Home order issued on December 3, 2020.

Prizes up to $599 can be claimed at a California Lottery retailer. For prizes $600 and above, winners can claim their prize via mail. For complete instructions on how to claim a prize by mail, please visit the Claim A Prize page. Please note the processing time for claims may be delayed due to necessary observance of social distancing guidelines and procedures.

Lottery Headquarters remains temporarily closed to the public. Viewing the nightly draw in person will not be possible until further notice.

Scratchers Availability

California Lottery offices, facilities and games continue to operate, and have been impacted by recent public health and safety guidelines. In order to maximize the health and safety of our team members and of the public, the Lottery is following strict social distancing protocols at our distribution centers, our district offices, our headquarters and all other points of our supply chain. While we continue to ship Scratchers® to our retailers, your retailer may not have all Scratchers® available. Thank you to our retailers and players for your patience during these unprecedented times.

Powerball ® Game Update

Due to the evolving COVID-19 pandemic, the national Powerball Product Group has taken additional steps to ensure that ticket sales can support the Powerball jackpot and lower-tier prizes. Minimum starting jackpot amounts and minimum jackpot increases have been eliminated. Future jackpots will instead be determined by sales and the estimated amount for each draw will be advertised as usual.

These changes are expected to remain in effect for the foreseeable future. Please check the California Lottery website, mobile app, and retail signage for the most up-to-date jackpot amounts. The game matrix, odds and $2 price point remain the same.

Powerball Advance Play – Due to game changes outlined above, the California Lottery is offering a refund option for Powerball Advance Plays meeting these criteria:

  • Advance Play purchased before and including April 2, for draws after March 25.
  • To obtain a refund, please download and complete the Advance Play Refund Form and follow the instructions for returning the form to the Lottery.

All Advance Play purchases are still valid and Advance Play is still available if players wish to participate. This refund is only applicable to Advance Play purchases made for Powerball and Mega Millions during the specified timeframe and specific draws listed above.

Mega Millions ® Game Update

The Mega Millions Consortium has adjusted the game’s starting jackpot and will determine the amounts of subsequent starting jackpots and jackpot increases on a drawing-by-drawing basis. The changes are in direct response to slowing sales during the current global COVID-19 pandemic.

The starting jackpot and the rate at which the jackpot increases will be established based on game sales and interest rates, with no fixed minimum amount. These changes are expected to remain in effect for the foreseeable future. Please check the California Lottery website, mobile app, and retail signage for the most up-to-date jackpot amounts. The game matrix, odds and $2 price point remain the same.

Mega Millions Advance Play – Due to game changes outlined above, the California Lottery is offering a refund option for Mega Millions Advance Plays meeting these criteria:

  • Advance Play purchased before and including April 3, for draws after April 3, 2020.
  • To obtain a refund, please download and complete the Advance Play Refund Form and follow the instructions for returning the form to the Lottery.

All Advance Play purchases are still valid and Advance Play is still available if players wish to participate. This refund is only applicable to Advance Play purchases made for Powerball and Mega Millions during the specified timeframe and specific draws listed above.

California Lottery communications related to the COVID-19 virus. ]]>