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December 11, 2020

Mobile App Update: Fix Is Live For Some Ticket-Scanning Issues

An update has just been made to our mobile app that fixes a glitch some players were having when they tried to scan a lottery ticket to see if they’d won a prize.

The update is now live for both Apple and Android devices, and in most cases, if you already have the app on your device (it’s called the Iowa Lottery’s LotteryPlus), there’s nothing you need to do to get the update. But if you’ve shut off automatic updates, you’ll need to enable that for the app so you can get the latest version.

This update has been a long time coming, and it admittedly was a frustrating process to determine what needed to be done to fix the glitch. Not all players were experiencing it, and those that were had dozens of different types of devices, software versions and carriers. The only universal theme is that those having the difficulty primarily appeared to have Android devices.

We also had to make sure that in making this fix, we didn’t inadvertently create a problem in the process players use on the app to enter tickets into our VIP Club drawings.

After a lot of trial and testing, the app update has now been pushed live in the Google Play Store® and Apple iTunes Store®. Please note that if you had saved an ePlayslip in the app, you’ll need to re-create it and save the ePlayslip again once the update has been made on your device.

We’ve had a lot of online discussions with folks as we investigated the update. Thank you to those who shared details with us about the devices and software versions you were using. Your input truly helped in this process!

If you’re not familiar with our mobile app, you can use it to check the results of lotto, scratch and InstaPlay tickets so you don’t have to visit a store or lottery office to see if you’ve won a prize. Other popular ways that people use the app are to enter tickets into our VIP Club drawings, check the winning numbers in recent lotto drawings, and find a lottery retailer near them.

December 04, 2020

Hey, I Bought Tickets At Different Stores And They Have The Same Numbers

This is another take on Pick 3/Pick 4 questions, after the blog entry we posted about the games last month.

This time around, the question comes from a man who bought Pick 4 tickets at two different stores and noticed that his plays both had the same numbers. He thought that meant there was something wrong.

In reality, Pick 3, Pick 4, and our other lotto games are specifically designed to allow for repeat numbers. It’s a built-in security feature of the games. And in Pick 3 and Pick 4, where only the numbers 0-9 are available to play, repeats can happen more often.

I’ve included an image here that the man sent to us of his Pick 4 tickets. They were purchased on the same day at two different locations. The man thought that meant all other possible combinations in the Pick 4 game had been purchased between the tickets he bought, and that was why he got two tickets with the same numbers. But that’s not the case.

You can see in the image that the plays on his tickets are marked as “EP.” That means they’re easy-pick plays where the lottery terminal at the location involved randomly selected the numbers. So, the same numbers could end up being printed simultaneously on tickets at different locations or within a short period of time as occurred for this player. Or, it could be a considerable length of time between that exact combination being printed. That’s the very nature of random plays.

Duplicate combinations in the games demonstrate that they’re working correctly. There would be something wrong if no repeat combinations were issued.

The only way to ensure that you as a player do not receive duplicate plays is to pick your own numbers.

There are hard-copy pla slips available in many retail locations where lottery tickets are sold, and another really handy way to choose your own numbers is to create an ePlayslip using the Iowa Lottery’s mobile app.

July 08, 2020

Definitely Fireworks Of A Different Kind — All Predicted By Her Horoscope

I love everything about this story: The fireworks show, the fact that she didn’t play her ticket until afterwards, and the fortune that came true. Especially the fortune!

All those details belong to Susan Legge of Granger, who claimed a $30,000 lottery prize Monday. She won one of the top prizes in the “Amazing Money” scratch game.

Susan said she bought her winning ticket on the Fourth of July as she was on her way to watch a local fireworks show. She didn’t play the ticket until she got home that night and said she didn’t trust what she was seeing at first. So she handed the ticket to her daughter to double-check it.

Susan said that her daughter scanned the ticket with the Iowa Lottery’s mobile app and it showed that she had indeed won a $30,000 prize. But wanting one more source to verify it, they rushed back to the Casey’s store in Granger where she’d bought her ticket and had it scanned on the lottery terminal there, which also showed that she’d won the game’s top prize.

And here’s where the fortune comes in: Susan said she’d read an online horoscope the day before that predicted something good would come her way, that she should expect a miracle. And then she bought a winning lottery ticket. She said she’s still stunned!

She said she plans to use her winnings for a down payment on a house and to upgrade her camper.

Congratulations, Susan! Now maybe the rest of us will have to take a closer look at our horoscopes, too!

April 30, 2020

New Step In the Process When You Check A Ticket Using Our Mobile App

An update being made today to our mobile app allows you to clear out the results of the previous ticket before starting to scan another one.

We’re making the change after input from some players who said this additional step could help make the process of checking tickets on the app more clear for them. This update is designed to do just that.

So now, when you check a ticket on the mobile app and have had a chance to review the results, you’ll click the “Clear Scan Results” button to remove that information from the screen. You then can proceed with checking the next ticket, and since you’ve cleared the results of the previous one, you’ll be starting with a clean slate. We hope this change will be a positive!

We debuted our app for Apple AND Android devices back in 2017, and like any technology, we’ve updated it over time. If you already have our app (it’s called the Iowa Lottery’s LotteryPlus) on your device, there’s nothing you need to do to receive this update. It happens automatically. If you don’t yet have the app, feel free to install it from the Google Play Store® or Apple iTunes Store® as applicable for your particular device.

The most popular way that people use our app is to check the results of their lottery tickets. You can check lotto, scratch and InstaPlay tickets on the app, so you don’t have to visit a store or a lottery office to see if you’ve won. Two other popular ways that people use the app is to enter their tickets into our VIP Club drawings and to check the winning numbers in recent lotto drawings.

Thank you for playing the lottery, and we hope this update makes it even easier for you to use our mobile technology!

January 17, 2020

What You’ve Asked For: Join the VIP Club & Change Your Password From The App

You’ve been asking about it, and we’re excited to share this update today: Now you can join the lottery’s VIP Club and change the password for your VIP account password from our mobile app.

We all live a lot of our lives on mobile devices these days, and these changes will make it easier for you to access the lottery info. you need while you’re on the go.

We debuted our app for both Apple AND Android devices back in 2017, and like any technology, we’ve updated it over time. If you already have our app (it’s called the Iowa Lottery’s LotteryPlus) on your device, there’s nothing you need to do to receive this update. It happens automatically, so you already have the new feature available. If you don’t yet have the app, feel free to install it from the Google Play Store® or Apple iTunes Store® as applicable for your particular device.

The most popular way that people use our app is to check the results of their lottery tickets. You can check lotto, scratch and InstaPlay tickets on the app, so you don’t have to visit a store or a lottery office to see if you’ve won. Two other popular ways that people use the app is to enter their tickets into our VIP Club drawings and to check the winning numbers in recent lotto drawings.

Thank you for playing the lottery, and we hope this update makes it even easier for you to reach us!

October 22, 2019

Lottery App: The Results Screen For Winning Tickets Is Now Green

We’ve made an update to our lottery app after a player suggestion that we change the results screen that comes up when a winning ticket is scanned.

Back in May, we updated our app so it displays the prize amount when you use it to scan a winning ticket. The results screen for both winning and nonwinning tickets at the time was yellow, but a player reached out and said he thought the screen for winning tickets should be green. (I’m guessing the choice has to do with the color of money, right?)

We did the behind-the-scenes work on the app, and I’m happy to let you know we’ve come through with it: The results screen for winning tickets is now green! It definitely draws a distinction between winning and nonwinning tickets, helping to make it even more obvious when you’ve won a prize!

If you already have our app (it’s called the Iowa Lottery’s LotteryPlus) on your device, there’s nothing you need to do to receive the update. It happens automatically, so you already have the new feature available. If you don’t yet have the app, feel free to install it from the Google Play Store® or Apples iTunes Store® as appropriate for your particular device.

In addition to the details about what you’ve won, you can also use the app to enter tickets into our promotions and learn details about our games and the locations where you can buy lottery tickets in Iowa.

Thank you for playing, and we hope you like the change to our app!

May 01, 2019

What You’ve Asked For: Our App Now Shows Prize Amount

You’ve been asking about it, and we’re excited to share this update today: Our mobile app now displays the prize amount you’ve won when you scan a winning ticket.

Back in 2017, we debuted our app for both Apple AND Android devices, and like any technology, we’ve updated it over time. The latest update allows the app to display the prize amount involved when you use it to scan a winning ticket.

Before this change, the app showed whether a ticket was a winner or nonwinner, but it didn’t specify the prize amount involved for a winning ticket. And it might seem like a simple change, but making this update took a lot of time, programming and testing. But we’re there now!

If you already have our app (it’s called the Iowa Lottery’s LotteryPlus) on your device, there’s nothing you need to do to receive the update. It happens automatically, so you already have the new feature available. If you don’t yet have the app, feel free to install it from the Google Play Store® or Apples iTunes Store® as appropriate for your particular device.

In addition to the details about what you’ve won, the app also displays where your winning ticket can be redeemed: at a lottery retail location, at a lottery office, or at lottery headquarters only, depending on the prize amount involved.

Our players have been asking for this update and we’re glad to see it go live! It’s a convenience factor for sure, and it’s also another important security feature that allows you to determine the outcome of your lottery tickets on your own. (You also can use a self-checker at a lottery retail location or check our website as other review tools.)

January 28, 2019

We’ve Added Links On Our Homepage To Make Our App Easier To Find

We’ve added new links on our homepage to make our lottery app easier to find.

We made that update after getting feedback from some of our players who said they wanted a more direct way to find the mobile app.

Now when you go to www.ialottery.com, at the top of the homepage where we list our social media platforms, you’ll find a new mobile phone icon that will take you to the details about our app. And at the bottom of the homepage, we’ve added a link for our app to the list of ways that folks can “Connect With Us.”

Our app is available for both Apple and Android devices. If you already have it, you know you can use it to check your tickets, enter our promotions, find a retailer near you, and access the details about our games.

And if you haven’t downloaded our app yet, now it’s that much easier to find!

June 29, 2018

We’ve Got An App For That — And Here’s How You Use It

Here are all the inside tips about using our mobile app to check your tickets, enter our promotions, find the nearest location that sells lottery tickets, and more!

January 03, 2018

‘Tiny Home, Big Wins!’ Promotion: Your Chance To Join The Trend!

We’ve got a chance for you to be part of the tiny-home movement.

Whatever you call it – a tiny home, a small house or a not-so-big house – there’s no doubt that this trend has taken root all across the country. We’ve had fun brainstorming ways to give our players a chance to join in, and that led to today’s debut of a promotion that offers a custom-built tiny home as the grand prize.

A $5 instant-scratch game called “Tiny Home, Big Wins!” it hitting stores today. And we’re also opening the entry period for a promotion with the same name. Tickets in the scratch game feature an image of a tiny home in the woods and offer players the chance to win prizes from $5 up to $50,000.

Players who don’t win an instant prize can use nonwinning tickets in the game to enter the promotion from today through Aug. 29. The promotion will feature seven prize drawings, or about one a month. The first six drawings will each offer 20 prizes of $500 Home Depot® gift cards.

The promotion’s grand-prize drawing on Aug. 31 will be for a $60,000 gift certificate from Wind River Tiny Homes of Chattanooga, Tenn., for a custom-built tiny home, along with two Home Depot gift cards of $500 for the winner. (State and federal withholding taxes for the grand-prize package also will be paid.)

To enter the promotion, you’ll need to join or already be a member of our free VIP Club. You can enter tickets into the promotion through the lottery’s website or the Iowa Lottery’s LotteryPlus app available through iTunes® and Google Play®.

*Entries not selected as a winner in a previous Tiny Home, Big Wins! promotion drawing are automatically entered into the Tiny Home, Big Wins! grand prize drawing.

Iowa Lottery is not affiliated with The Home Depot®. The Home Depot is not a sponsor of this promotion. The Home Depot is a registered trademark of Home Depot Product Authority, LLC.

© 2018 Wind River Tiny Homes.

October 10, 2017

Player Mail: FAQs About Secret Santa Promotion

We’ve gotten several great questions over the last few days from players about our Secret Santa holiday promotion, so we’ve compiled them here in an overall Q-and-A list so you’ll have the details, too.

My phone/tablet won’t scan my ticket – how do I enter this ticket?

Here’s several tips for scanning your ticket on our app:

  • Make sure all of the security coating is removed from the “Scratch 2 Cash” box on the front of your ticket;
  • Use the “light” feature within the app to illuminate the area while scanning;
  • Move the ticket around so that your phone’s camera can detect the square barcode;
  • Hold the ticket farther away from your phone’s camera so it can focus better on the barcode.

If your eligible ticket won’t scan – for whatever reason – you can enter it manually on the app. Just type the ticket’s numbers in the boxes using your phone’s keyboard.

Can I enter tickets in both the Secret Santa cash drawing and the Not So Secret Santa cash drawing?

Yes, of course! You can only enter each ticket once into either, the Secret Santa drawing or the Not So Secret Santa drawing. However, if you are entering multiple tickets you can mix it up and enter some of your tickets into the Secret Santa drawing and some of them into the Not So Secret Santa drawing. Remember, the Not So Secret Santa cash prize amount is always listed, while the Secret Santa cash prize amount is not. The Secret Santa cash prize may be greater than, less than or the same as the Not So Secret Santa prize – you’ll find out when we draw the winners for that drawing period.

How do I reset my VIP Club account password on the app?
Unfortunately, you aren’t able to reset your VIP Club account password on the app at this time. This is something we’re working on for future Play It Again® promotions, but for now, you’ll have to reset your password via our website on your laptop or desktop computer or your tablet.

Can I register for a VIP Club account on the app?
Unfortunately, no. You’ll need to register for a VIP Club account on a laptop or desktop computer. Then once you’re fully registered, you’ll be able to login to your VIP Club account on the app.

The facts behind the fun. ]]>