Michigan Lottery claims offices reopen Monday by appointment only
(Courtesy Michigan Lottery)
LANSING, MI — Lucky lottery players who’ve won huge prizes will finally be able to claim those tickets starting Monday, June 15. Claim centers across the state have reopened after being closed since March due to the COVID-19 pandemic.
Offices in Detroit, Grand Rapids, Lansing, Livonia, Saginaw, and Sterling Heights are now open via appointment only. To schedule an appointment, players should call 1-844-917-6325 and pick which office they would like to visit.
The reopening comes at a time where an estimated $20 million in jackpot prizes need to be paid out by the state. When offices closed, players were initially assured they would be able to schedule appointments to claim jackpot prizes, but the Lottery was not allowed to reopen their offices until now. The state has processed drop-off claims for prizes of $50,000 or less, but prizes larger than that have not been paid out.
Players who visit a claim center to redeem their prize take the following precautions:
- Players should wait in their vehicle until their appointment time and avoid forming lines or congregating in groups.
- Players must bring and wear a face covering unless a medical condition requires use of an alternate form of protection.
- No guests will be allowed to accompany the player inside the office unless necessary to assist players as an accommodation for a disability or as an interpreter.
- During the appointment, players must observe social distancing, follow directional signs and floor markings, and stand behind plexiglass shields on Claim Center counters.
- A maximum of 10 prize claims will be processed per appointment.
- Players who are sick or do not feel well should not schedule an appointment or visit a Claim Center.
“Lottery staff will follow health and safety protocols during appointments, which include wearing masks, observing social distancing, use of plexiglass partitions on counters, and frequently disinfecting shared or common surfaces,” reads a press release from the state. “Each Claim Center will have a greeter to let players with appointments in at scheduled appointment times.”
On Monday, Wednesday and Friday, appointments from 7:45 a.m. to 9:45 a.m. will be reserved to assist vulnerable populations, including people who are over 60, pregnant or have chronic health conditions, according to the state.
Anyone who visits a claim center to redeem a prize must provide their government issued photo ID and Social Security card. The name on the ID and Social Security cards must match in order for the claim to be processed.
Prizes of more than $601 to $50,000 can be claimed via a drop-off form. Players who wish to drop off their claims at an office should following these procedures:
- Complete a Ticket Receipt Form in advance of visiting the Claim Center.
- If a player has not completed a Ticket Receipt Form in advance, one will be provided, and players are asked to complete the form in their vehicles.
- Provide copies of government issued photo ID and Social Security card. If a player does not have copies available, Lottery will make copies onsite.
- Players should remain in their vehicle as much as possible and avoid forming lines or congregating in groups.
- Follow all posted signage and Lottery staff instructions.
Drop-off claims will be accepted from 8 a.m. to 4:30 p.m. Monday through Friday. Once a claim is processed and determined to be valid, players will be mailed a check. Claim forms and further information about the drop-off process is available at the state’s lottery website.
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